Return and Refund Policy
Last updated: July 23, 2026
Thank you for shopping at Franzese Wine.
Due to the nature of our products, we do not accept returns once an order has shipped. However, we are committed to ensuring you have a great experience with our wines. Please review the updated policy below.
Order Cancellations & Refunds
You may cancel your order or receive a refund only if the order has not yet shipped.
To request a cancellation, please contact us immediately at:
π§ hello@FranzeseWine.com
If the order has already shipped, cancellations and refunds are no longer available.
Damaged, Spoiled, or Incorrect Orders
We stand behind the quality of our products. If your order arrives damaged, spoiled, or incorrect, we will gladly offer a replacement.
To qualify for a replacement, please notify us within 7 days of delivery and include:
- A clear description of the issue
- Photos of the damaged or incorrect product
- Your order number
Once verified, we will send a replacement at no additional cost.
No Returns
Due to the nature of wine and perishable goods, all sales are final once shipped. We do not accept returns, even if the product is unopened.
Failed Delivery, Refused Packages & Re-Delivery
Our products require an adult signature (21+) at the time of delivery, as required by law for alcohol shipments. If a package is returned to us because the delivery was not signed for or was refused at the delivery address, the following applies:
- First return: The original shipping charges are non-refundable. At your request, we will reship your order (additional shipping charges may apply).
- Second return: If the reshipped order is returned to us a second time for the same reason (failure to sign for or accept delivery), we are unable to refund the cost of the product or shipping, and no further delivery attempts will be made.
Gifts
If the products were marked as a gift at purchase and shipped directly to you, any approved replacement will be sent to you.
If the gift giver had the order shipped to themselves first, any replacement will be sent to the gift giver.
Contact Us
If you have any questions about this policy, please contact us:
π§ hello@FranzeseWine.com